IVR stands for Interactive Voice Response System, which is a common telephony feature that’s basically a virtual receptionist that routes inbound calls for your business. Dialerking configure IVR system in call center software. It guides your callers through a selection of options which they can either respond to with the telephone keypad or their voice response.
Contact center automations like IVR systems are great cost-saving measures because they allow you to hire more skilled employees instead of just someone to handle manual call routing, for instance. This is because IVR menus present customers with a list of routing and self-service options. It can simply provide information or, where required, it can route your call to a person that’s better equipped to handle your.
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